Citizen applies to concerned officer in some dept according to citizen’s charter to get some work done
If work not done satisfactory
If grievance not solved within time limit of citizen charter
then Citizen complains to HOD or senior officer (Public Grievance Officer, PGO)
If If grievance not solved within time limit of citizen charter in 30 days
then Citizen complains to a Vigilance Citizen still Officer in Lokpal
then Vigilance Officer gets grievance solved in 30 days, imposes penalties on guilty officers which will be given as compensation to citizen, imposition of departmental penalty on guilty officers by a bench
If Citizen still dissatisfied : Appeal to Chief Vigilance officer
