Flow chart to show how public grievances related to violation of citizen’s charter will be dealt in Lokpal?

Citizen applies to concerned officer in some dept according to citizen’s charter to get some work done

If work not done satisfactory

If grievance not solved within time limit of citizen charter

then Citizen complains to HOD or senior officer (Public Grievance Officer, PGO)

If If grievance not solved within time limit of citizen charter in 30 days

then Citizen complains to a Vigilance Citizen still Officer in Lokpal

then Vigilance Officer gets grievance solved in 30 days, imposes penalties on guilty officers which will be given as compensation to citizen, imposition of departmental penalty on guilty officers by a bench

If Citizen still dissatisfied : Appeal to Chief Vigilance officer